Shipping Policy
- We pride ourselves on our efficient delivery system. On DU campus, you will get a confirmation within 6 hours of placing the order, and will be delivered within 12 hours.
- For orders within Dhaka, our home delivery service ensures delivery within 48 hours.
- Outside Dhaka, your order will be delivered within 72 hours. You can track your order in real time, and our customer support is ready to assist you with any delivery-related inquiries.
Refund Policy
Refund Policy – Jontro Bazar
If you face any issue regarding the product, inform us immediately after receiving the product. Then the refund is applicable. The product must be unused and in its original packaging. Refunds are processed after inspection. Shipping costs are non-refundable. For assistance, contact our support team.
Cancellation / Return / Exchange Policy
Returning items is hassle-free with us! We always accept returns when you get damaged products. We even consider returns for a change of mind; you can exchange it. For details on the return process for your specific product or situation, you can visit our ‘Returns’ page or reach out to our friendly customer support.