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Shipping Policy

Delivery Time:
  • Orders are typically processed and shipped within 1-3 business days.
  • Delivery within Dhaka: 2-3 business days.
  • Delivery outside Dhaka: 5-7 business days.
Shipping Charges:
  • Flat rate: BDT 60 for deliveries within Dhaka.
  • BDT 120 for deliveries outside Dhaka.
  • Free shipping on orders above BDT 2,000.
Delivery Partners: We work with reliable courier services to ensure timely and safe delivery of your products. Order Tracking: Once your order is shipped, we will provide a tracking number to help you monitor the delivery status.

Refund Policy

  Eligibility for Refunds:
  • Refunds are applicable if the product is damaged, defective, or incorrect upon delivery.
  • Customers must notify us within 48 hours of receiving the product by emailing us at [Your Email] or contacting us on [Your Phone Number].
Refund Process:
  • Approved refunds will be processed within 7-10 business days via the original payment method or mobile banking (Bkash/Nagad).
Non-Refundable Items:
  • Products that have been used or tampered with are not eligible for refunds.
  • Clearance and promotional items are non-refundable.

Cancellation / Return / Exchange Policy

Order Cancellation:
  • Customers can cancel their orders within 24 hours of placing them.
  • For prepaid orders, refunds will be processed within 7-10 business days.
Cancellation After Shipping:
  • Orders cannot be canceled once they have been shipped.
How to Cancel:
  • Contact us via phone or email with your order details for cancellation requests.