Shipping Policy
Delivery Time:
- Orders are typically processed and shipped within 1-3 business days.
- Delivery within Dhaka: 2-3 business days.
- Delivery outside Dhaka: 5-7 business days.
Shipping Charges:
- Flat rate: BDT 60 for deliveries within Dhaka.
- BDT 120 for deliveries outside Dhaka.
- Free shipping on orders above BDT 2,000.
Delivery Partners:
We work with reliable courier services to ensure timely and safe delivery of your products.
Order Tracking:
Once your order is shipped, we will provide a tracking number to help you monitor the delivery status.
Refund Policy
Eligibility for Refunds:
- Refunds are applicable if the product is damaged, defective, or incorrect upon delivery.
- Customers must notify us within 48 hours of receiving the product by emailing us at [Your Email] or contacting us on [Your Phone Number].
Refund Process:
- Approved refunds will be processed within 7-10 business days via the original payment method or mobile banking (Bkash/Nagad).
Non-Refundable Items:
- Products that have been used or tampered with are not eligible for refunds.
- Clearance and promotional items are non-refundable.
Cancellation / Return / Exchange Policy
Order Cancellation:
- Customers can cancel their orders within 24 hours of placing them.
- For prepaid orders, refunds will be processed within 7-10 business days.
Cancellation After Shipping:
- Orders cannot be canceled once they have been shipped.
How to Cancel:
- Contact us via phone or email with your order details for cancellation requests.